At the Nappy Cakes and Gifts Co we do our very best to ensure that our clients are happy with their purchases and do everything in our power to resolve any issues, changes and requests. Please contact us immediately if you are experiencing delays with your order or if you order has been damaged during transit.
- If you wish to cancel you order, 8 hours notice must be given from the time of booking and a $15 cancellation fee will be charged (which is deducted from the total amount paid). If your order has been dispatched with our courier, a cancellation can not be accepted/
- If you wish to cancel a custom made order, 8 hours notice must be given and a $20 cancellation fee with be charged (which is deducted from the total amount paid).
- Cancellation refunds could take up to 10 business working days. Alternatively, we could refund into your nominated bank account which could take up to 3 business working days to clear.
- Please select carefully as we do not give refunds if you have changed your mind. However, if you would like to purchase a different Nappy Cake or Gift we would be happy to provide you with an exchange provided that your order has not been dispatched, delivered or picked up.
- Refunds will not be given for late courier deliveries out of our control.
- If you order has been damaged during transit, please contact us immediately (within 3 days) where we can replace your order or refund your order. If a refund is selected, the Nappy Cake or Gift order will need to be returned which we will provide you with mailing stationary. Once the items have been returned, we will process a refund.
- Refunds could take up to 10 business working days. Alternatively, we could refund into your nominated bank account which could take up to 3 business working days to clear.
- When placing an order please ensure you have correct details, e.g street address, street number, suburb etc… Misspelt details could result in further delays and delivery costs. A refund will not be given if incorrect details are given and Nappy Cakes and Gifts are delivered to wrong address and not returned. Please contact us immediately if you have realized incorrect details have been given as we may be able to rectify before we order a courier.