Terms and conditions

Nappy Cakes & Gifts

  • We make every effort to ensure that the Nappy Cake you have purchased is created as shown on our Website/Facebook/Instagram photo. However, colours, style, assembly and toys may vary due to stock availability. If there is something you are after in particular, you will need to contact us prior to dispatch, delivery or pick up.
  • Orders will not be dispatched until full payment is made.
  • Prices of Nappy Cakes and Gifts and delivery chargers may change at any time.
  • At this stage I am not required to charge GST.
  • Photos of The Nappy Cakes and Gifts Co are not to be stored, copied, published, used as own without the permission of Ayten.

Custom Made Nappy Cakes & Gifts

  • Our custom made Nappy Cakes and Gifts are pick up only or may be hand delivered (Melbourne Metro Only) and a $15 delivery fee would apply. We do not send via courier.
  • Our custom made Nappy Cakes and Gifts may take 1-2 business days to create depending on material, theme and stock availability. We try our very best to accommodate our clients requests and timeframes of when a Nappy Cake & Gift is required.

Delivery

  • Our courier company deliveries Monday to Friday (excluding weekends and public holidays). Please keep that in mind if ordering on a Friday to avoid disappointment.
  • We cannot provide you with the exact time and date of your delivery but do provide tracking details.
  • Please ensure that you have clear delivery instructions e.g authority to leave in safe area or signature required. If no instructions are given, authority to leave in safe area will be automatically selected.
  • We do not take responsibility for lost, stolen or damaged goods once delivery has been made.
  • When placing an order please ensure you have correct details, e.g street address, street number, suburb etc… Misspelt details could result in further delays and delivery costs. A refund will not be given if incorrect details are given and Nappy Cakes and Gifts are delivered to wrong address and not returned.
  • Orders placed by 3pm will be dispatched next business day. Orders placed on Friday, Saturday and Sunday will be sent out on Monday.

Weekend Deliveries

  • Our courier company does not deliver on weekends. We may be able to hand deliver your order which an appointment will need to be made and is subject to availability. (Melbourne Metro only). A $15 fee will apply.

Public Holiday Deliveries

  • Our courier company does not deliver on public holidays. We may be able to hand deliver your order which an appointment will need to be made and is subject to availability. (Melbourne Metro only). A $15 fee will apply.

Same Day Deliveries

  • Our courier company does not offer same day delivery services at this stage. We try our best to accommodate our clients orders and requests. If you require a same day delivery, we may be able to hand deliver your order which an appointment will need to be made and is subject to availability. (Melbourne Metro only). A $15 – $20 fee will apply. (This fee does not apply to our free delivery services to: Hospitals; The Northern Hospital, Epping, Northpark Private Hospital, Bundoora Suburbs; Wollert, Epping, Mill Park, Lalor, Thomastown, Mernda, South Morang and Bundoora)

Hospital Deliveries

  • We do not send our Nappy Cakes and Gifts via courier to hospitals.
  • We offer free delivery to the following hospitals:
    – The Northern Hospital, Epping
    – Northpark Private Hospital, Bundoora
  • We may be able to deliver to other hospitals requested (subject to availability). A $20 delivery fee will apply.
  • We cannot provide you with an exact time that your order will be delivered to the hospital. If you have a preferred time and day, please specify in the notes or contact us. Once your order has been hand delivered to the hospital, a text message will be sent to confirm delivery.
  • With our free hospital delivery service, generally orders placed by 3pm will be delivered the next business day. We understand and keep in mind that once a baby is born clients would love to have their gift delivered the same day. If you require your order to be delivered the same day we would do our very best to meet your request. (Subject to availability and stock availability). Feel free to contact us.
  • Please ensure that when placing an order for hospital delivery, you have all the correct information e.g mothers full name or maiden name), room number and a contact number.
  • We do not take responsibility if the mother and baby have been moved/or discharged and we do not offer a refund. You may pick up your Nappy Cake or request another delivery which an extra delivery fee will be required.

Free Local Delivery

  • We offer free local delivery to the following suburbs (Melbourne, Victoria)
    – Wollert, Epping, South Morang, Mernda, Lalor, Thomastown, Mill Park, Bundoora
  • With our free local delivery service, generally orders placed by 3pm will be dispatched the next business day. If you require your order the same day, we may be able to hand deliver at a mutually agreed time (subject to availability and stock availability). Feel free to contact us.

Pick Up Orders

  • Free pick up orders are available by appointment only. Please select ‘pick up’ and comment date and time you would like to pick up in the notes section when checking out. We will contact us you to confirm pick up appointment. Otherwise, feel free to contact us to book in a time to collect.

Cancellations

  • If you wish to cancel you order, 8 hours notice must be given from the time of booking and a $15 cancellation fee will be charged (which is deducted from the total amount paid). If your order has been dispatched with our courier, a cancellation can not be accepted.
  • If you wish to cancel a custom made order, 8 hours notice must be given and a $20 cancellation fee with be charged (which is deducted from the total amount paid).
  • Cancellation refunds could take up to 10 business working days. Alternatively, we could refund into your nominated bank account which could take up to 3 business working days to clear.

Refunds

  • Please select carefully as we do not give refunds if you have changed your mind. However, if you would like to purchase a different Nappy Cake or Gift we would be happy to provide you with an exchange provided that your order has not been dispatched, delivered or picked up.
  • Refunds will not be given for late courier deliveries out of our control.
  • If you order has been damaged during transit, please contact us immediately (within 3 days) where we can replace your order or refund your order. If a refund is selected, the Nappy Cake or Gift order will need to be returned which we will provide you with mailing stationary. Once the items have been returned, we will process a refund.
  • Refunds could take up to 10 business working days. Alternatively, we could refund into your nominated bank account which could take up to 3 business working days to clear.
  • When placing an order please ensure you have correct details, e.g street address, street number, suburb etc… Misspelt details could result in further delays and delivery costs. A refund will not be given if incorrect details are given and Nappy Cakes and Gifts are delivered to wrong address and not returned. Please contact us immediately if you have realised incorrect details have been given as we may be able to rectify before we order a courier.

The Nappy Cakes and Gifts Co

Currently we are not accepting orders . We will be back soon .